Rimrock Subaru

"2009 Subaru Blue Spruce Forester"

Ernie, I wanted to thank you for your assistance in purchasing our very first brand new automobile last week (March 7). 
 
Steve Ericksen was beyond awesome and answered every question possible for us.  We pride ourselves in being extremely well-informed and studied consumers and we were treated with the utmost in respect and professionalism by Steve and at the same time, we had fun with him and enjoyed our time during this stressful endeavor of such a major purchase.  He came to work late the evening of Friday the 6th to allow us to test drive and fit-test an '09 Forester.  THAT, is customer service.  I am an extremely particular customer with high expectations. 
 
Thank his colleague for calling him and letting him know that we were on our way...Tyson, Aaron? (Young man with dark hair and extremely long eyelashes) Thanks to him, too. 
 
I appreciate being able to get the information necessary to make this kind of an investment and preferred that we had a sales representative like Steve who shared his knowledge and wisdom in such a way as it was not intimidating, ruthless, relentless nor cajoling and I want to thank him for that, please pass this along to him!!!   His sense of humour was perfect for us, too!
 
Since I already have a fabulous automobile in my Forester, I won't need to come purchasing for things other than accessories...but please know that I have already told my friends and colleagues of our fabulous experience with Rimrock Subaru.   Your partnering with Costco was a valuable tool for us and was a worth-while collaboration.
 
Again, thanks to you and Steve for a wonderful experience.  By the way, I "officially" am calling the color of my Forester BLUE SPRUCE since it looks more like that than Sage Green  *~) 
 
    Sincerely - Cheryll and Jim Bratvold

Cheryl and Jim Bratvold,

"5 Stars....should be 6 Stars"

Ted P.

Tacoma, WA

9/9/2007

This five star rating would be a 6 star, if I could make it go that high -- Rimrock Subaru's Service department blew us away.  Our Subaru died 20 miles outside of Billings, on a Saturday, so I called Rimrock to warn them we'd be towed in soon -- well, soon turned in to 10 minutes before they closed and nevertheless, Craig (the Subaru service manager) and a couple of the techs stayed to do the initial diagnosis for us.  After that -- after hours, Craig offered to drive us around to hotels to find a vacancy but instead he pulled some strings and got us a rental car so we could continue our trip to Yellowstone.  He then kept us updated and got our car squared away as quickly as was possible.  He even called us a few days later to make sure we were safe on our way to Tacoma, WA.  

I've never had such a good experience at a car dealership's service department.

Tacoma Ted,

"Hear what others are saying about Rimrock Subaru:"

Hear what our customers are saying about us on yelp:

http://www.yelp.com/biz/rimrock-subaru-billings

Edmunds.com has this to say about Rimrock Subaru:

http://www.edmunds.com/dealerships/Montana/Billings/RimrockAutoGroup/index.html

Lastly, citydeals.com has this advice:

http://www.edmunds.com/dealerships/Montana/Billings/RimrockAutoGroup/index.html

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